Hapag-Lloyd Jobs in India 2023

Hapag-Lloyd Jobs in India 2023. Hapag-Lloyd is looking for a strong and dedicated Head Customer Service representative to join their team. You will be responsible for establishing strategies for Customer Solutions team to provide world-class service to clients in this role. You will collaborate closely with clients, team members, and cross-functional teams. More details about job are given below.

Vacant Position:

  • Head Customer Service


  • Hapag-Lloyd

Job Type:

  • Private
  • Full-Time


  • Shipping and logistics

Also see: Life Insurance Corporation of India (LIC) Jobs


  • Masters/Job relevant experience
  • 10+ years of experience
  • Task commitment
  • Excellent Integrity
  • Self-motivated and laser-focused

Main Duties:

  • Drive strategic initiatives focused on Customer Experience, operational efficiencies, and proactive escalation management by interacting with stakeholders from several customer organisations and internal departments.
  • Promote digitalization and be the face of all digital initiatives to make conducting business easier for customers.
  • Create KPIs and OKRs for Customer Solutions teams to give actionable insights, as well as manage day-to-day assistance to improve team performance and quality customer interactions.
  • Driving customer experience by assuring the implementation of customer-friendly practises that result in improved NPS and CES CSAT across all experience zones
  • Drive compliance management through providing continual training and learning, as well as controlling quality metrics.
  • Identify areas for continual improvement.
How to apply:
  • Interested candidates can apply online for Hapag-Lloyd Jobs in India 2023
  • Candidates need to click on Apply now button on this page to apply online.
  • For more jobs visit: https://ejobspool.com/

Also see: Qatar Airways Jobs in India

Date posted:
  • January 25, 2023
  • Andheri East, Mumbai, Maharashtra, India

To apply for this job please visit hapaglloyd.softgarden.io.

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