Hapag-Lloyd Jobs in India 2023

Hapag-Lloyd Jobs in India 2023. Hapag-Lloyd is looking for a strong and dedicated Head Customer Service representative to join their team. You will be responsible for establishing strategies for Customer Solutions team to provide world-class service to clients in this role. You will collaborate closely with clients, team members, and cross-functional teams. More details about job are given below.

Vacant Position:

• Head Customer Service

Employer:

• Hapag-Lloyd

Job Type:

• Private
• Full-Time

Industry:

• Shipping and logistics

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Requirement:

• Masters/Job relevant experience
• 10+ years of experience
• Task commitment
• Excellent Integrity
• Self-motivated and laser-focused

Main Duties:

• Drive strategic initiatives focused on Customer Experience, operational efficiencies, and proactive escalation management by interacting with stakeholders from several customer organisations and internal departments.
• Promote digitalization and be the face of all digital initiatives to make conducting business easier for customers.
• Create KPIs and OKRs for Customer Solutions teams to give actionable insights, as well as manage day-to-day assistance to improve team performance and quality customer interactions.
• Driving customer experience by assuring the implementation of customer-friendly practises that result in improved NPS and CES CSAT across all experience zones
• Drive compliance management through providing continual training and learning, as well as controlling quality metrics.
• Identify areas for continual improvement.

How to apply:

• Interested candidates can apply online for Hapag-Lloyd Jobs in India 2023
• Candidates need to click on Apply now button on this page to apply online.
• For more jobs visit: https://ejobspool.com/

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Date posted:

• January 25, 2023

Address:

• Andheri East, Mumbai, Maharashtra, India