Hapag-Lloyd Jobs in India 2023. Hapag-Lloyd is looking for a strong and dedicated Head Customer Service representative to join their team. You will be responsible for establishing strategies for Customer Solutions team to provide world-class service to clients in this role. You will collaborate closely with clients, team members, and cross-functional teams. More details about job are given below.
- Head Customer Service
- Shipping and logistics
- Masters/Job relevant experience
- 10+ years of experience
- Task commitment
- Excellent Integrity
- Self-motivated and laser-focused
- Drive strategic initiatives focused on Customer Experience, operational efficiencies, and proactive escalation management by interacting with stakeholders from several customer organisations and internal departments.
- Promote digitalization and be the face of all digital initiatives to make conducting business easier for customers.
- Create KPIs and OKRs for Customer Solutions teams to give actionable insights, as well as manage day-to-day assistance to improve team performance and quality customer interactions.
- Driving customer experience by assuring the implementation of customer-friendly practises that result in improved NPS and CES CSAT across all experience zones
- Drive compliance management through providing continual training and learning, as well as controlling quality metrics.
- Identify areas for continual improvement.
How to apply:
- Interested candidates can apply online for Hapag-Lloyd Jobs in India 2023
- Candidates need to click on Apply now button on this page to apply online.
- For more jobs visit: https://ejobspool.com/
- January 25, 2023
- Andheri East, Mumbai, Maharashtra, India